About Us

What is Sofie Pavitt Face?

Sofie Pavitt Face is a new line of studio-grade skincare designed for problematic skin. Founded in 2023 by the cult-followed aesthetician and acne specialist, Sofie Pavitt Face aims to mimic the skincare studio experience at home with an intentional edit of products designed to minimize needless steps and maximize real results.

Who is Sofie Pavitt?

We care for problematic skin. After 15 years in the fashion industry, Pavitt found herself drawn to skincare, studying the detailed beauty aisles in her downtime during regular work trips to Seoul. She’s since become the go-to facialist for high profile models and editors, specializing in concerns like cystic acne and fine lines and turning her namesake Grand Street studio into a haven for those in search of her signature lit-from-within glow.

Do you have a newsletter that I can subscribe to?

Sign up at sofiepavittface.com to be added to our mailing list.

Orders & Returns

Where do you ship your products?

We currently ship our products to customers in the U.S, including Alaska and Hawaii.

How long does it take for my package to be delivered?

It can take up to 14 days from leaving the warehouse to arrive to you. We’ll send you an email with all the details as soon as your package ships.

I want to cancel or edit my order.

Please go to Sofie Pavitt Face Order Support to track the status of your order. If the order has not yet shipped, please contact us with the word ‘cancel’ in the subject line as well as your order information. We’ll do our best to complete this request but cannot guarantee cancellations once an order has been placed.

I want to check the status of my order.

Please go to Sofie Pavitt Face Order Support to track the status of your order.

What’s your return and refund policy?

We accept unopened, unused items within 30 days of purchase. To initiate a return, please use our returns and exchanges portal here. Refunds reappear in your bank account within 5-10 business days of processing once we’ve received the return. Kindly note we do not accept opened or used products. 

What is your exchange policy?

If you receive any product that is damaged, we will send you a replacement free of charge. To initiate an exchange return, please please use our returns and exchanges portal here.


Are your products cruelty free and vegan?

Yes, our products are not tested on animals and are vegan.

Do you make products for specific skin types?

Sofie Pavitt Face products are designed to work with all skin types, focusing more on skin concerns. For example, if you have blemish prone skin, dryness, or hyperpigmentation. Click through our product pages to see how to use with your own skin concerns.

How do I incorporate your products into my skin care routine?

Please visit the main page of website to ‘skin concerns’ section which will outline how to incorporate the products into your own personal routine.

I have frequently treat my skin with clinical treatments, can I still use all of your products?

Absolutely, however, always check with your provider on what your pre and post treatment care should entail also.

SPF Partnerships

I want to partner with Sofie Pavitt Face.

Please email community@sofiepavittface.com with any partnership questions.

I am interested in press opportunities with Sofie Pavitt Face.

Please email press@sofiepavittface.com with any press opportunities.

I would like to sell your products in my retail store, who can I contact?

Please email retail@sofiepavittface.com with any wholesale inquiries.

Im an esthetician who would like to use your products in my studio. Who can I contact?

Please email hello@sofiepavittface.com with any of our esthetician program inquiries.